Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by Brander App Pty Ltd ("Brander", "we", "us", or "our").

These Terms apply to:

By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree, you must not use the Services.

1. About Brander

Brander is a brand intelligence platform for B2B organisations that helps companies collect, analyse, and interpret brand-related data from sources such as customer feedback, surveys, and conversations.

The platform uses analytics and artificial intelligence to generate insights about brand awareness, sentiment, perception, and positioning.

The Services are operated by:

Brander App Pty Ltd
Australia

2. Eligibility

You must be at least 18 years old to use the Services.

If you use the Services on behalf of a company or organisation, you confirm that you have the authority to bind that organisation to these Terms.

3. Accounts

To use certain features of the Services, you must create an account.

You agree to:

  • Provide accurate information
  • Keep your login credentials secure
  • Notify us of any unauthorised use

You are responsible for activity that occurs under your account.

Brander may suspend or terminate accounts that violate these Terms.

4. Subscription Plans and Payments

The Services may be offered through:

  • Free trials
  • Paid subscriptions
  • Enterprise plans

By purchasing a subscription, you agree that:

  • Fees will be charged according to the plan selected
  • Subscriptions may automatically renew unless cancelled
  • Payments may be processed by third-party providers

Failure to pay applicable fees may result in suspension or termination of access.

Except where required by law, fees are non-refundable.

5. Customer Data

Customers may upload or connect data sources including:

  • Meeting transcripts
  • Survey responses
  • Customer feedback
  • Brand guidelines
  • Marketing assets
  • Internal documentation

This information is referred to as Customer Data.

You retain ownership of your Customer Data.

By using the Services, you grant Brander a limited, non-exclusive licence to process Customer Data solely for the purpose of providing and improving the Services.

You are responsible for ensuring you have the legal right to upload or process such data.

6. Recording and Consent Responsibilities

Some features of the Services may process meeting transcripts or recorded conversations.

You are responsible for ensuring that:

  • All participants have provided any required consent to recording
  • Your use of recordings complies with applicable laws and regulations

Brander is not responsible for obtaining consent from participants in meetings or conversations.

7. AI-Generated Insights

Brander uses artificial intelligence and machine learning to analyse Customer Data and generate insights.

These insights may include analysis of:

  • sentiment
  • brand perception
  • awareness
  • competitor mentions
  • customer feedback patterns

AI-generated outputs are automated analytical tools and may contain inaccuracies.

They are provided for informational purposes only and should not be relied upon as professional advice.

Users remain responsible for decisions made based on platform outputs.

8. AI Training and Data Use

Brander will not use identifiable Customer Data to train external public AI models without permission.

Customer data processed through the platform may be used in aggregated and anonymised form to improve the Services.

9. Acceptable Use

You agree not to:

  • violate laws or regulations
  • upload unlawful or harmful content
  • upload data without the right to process it
  • attempt to access systems without authorisation
  • interfere with platform security
  • reverse engineer the software
  • use the Services to develop competing products

Brander may suspend accounts that violate these rules.

10. APIs and Integrations

Brander may provide APIs or integrations with third-party systems.

You agree not to:

  • misuse API access
  • exceed rate limits
  • attempt to bypass authentication
  • interfere with service performance

Third-party integrations are subject to the terms and policies of those providers.

Brander is not responsible for the operation of third-party services.

11. Beta Features

From time to time, Brander may offer beta or experimental features.

These features:

  • may be incomplete
  • may change or be removed
  • may contain errors

Beta features are provided “as-is” without warranties.

12. Intellectual Property

All intellectual property rights in the Services, including:

  • software
  • algorithms
  • platform design
  • documentation
  • trademarks
  • branding

are owned by Brander App Pty Ltd or its licensors.

Nothing in these Terms transfers ownership of the platform to users.

Users may not copy, distribute, or modify the Services without permission.

13. Service Availability

We aim to provide reliable services but do not guarantee that the Services will be:

  • uninterrupted
  • error-free
  • available at all times

The platform may undergo maintenance or updates.

14. Data Retention and Deletion

Customer Data may be retained while an account is active.

Upon termination of services, data may be deleted in accordance with our Privacy Policy and data retention policies.

Customers may request data export or deletion where supported.

15. Confidentiality

Both parties agree to protect confidential information disclosed through the Services and use it only for the purposes of providing or using the platform.

16. Limitation of Liability

To the maximum extent permitted by law, Brander App Pty Ltd will not be liable for:

  • indirect or consequential damages
  • loss of profits
  • loss of revenue
  • loss of data
  • business interruption

Our total liability relating to the Services will not exceed the amount paid by you for the Services in the previous 12 months.

17. Indemnity

You agree to indemnify and hold harmless Brander App Pty Ltd from claims arising from:

  • your use of the Services
  • your violation of these Terms
  • your upload or processing of unlawful data

18. Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect and process personal information.

19. Changes to the Services

We may modify or update the Services at any time to improve functionality or comply with legal requirements.

20. Changes to These Terms

We may update these Terms periodically.

If we make material changes, we will update the Last Updated date.

Continued use of the Services indicates acceptance of the updated Terms.

21. Governing Law

These Terms are governed by the laws of Australia.

Disputes arising under these Terms will be subject to the jurisdiction of Australian courts.

22. Contact

For questions about these Terms, contact:

Brander App Pty Ltd
Email: support@branderapp.ai
Website: https://branderapp.ai

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